Fulcrum Customer Satisfaction Assessment Report (CSAR)   

Introduction: Fulcrum appreciates your ratings and comments as a direct input to our goal of continuously improving our customer’s satisfaction with our products and services. We are committed to administering this report at least annually to gather first-hand information on what we have done well and what should be done better. We will use the feedback to identify areas for improvement and shore up strengths that are important to our customers and our management team.

Directions: On the scale below, please rate your satisfaction with our effort from 1 (very dissatisfied) to 10 (very satisfied). The focus is on our clients and associated customer satisfaction. Please read each question or statement carefully and enter a number from 1 to 10 in the box next to the question. If the question or comment is not applicable to you, enter NA. Your input and comments are critical to our success.

Answer questions on a scale of 1 (Very Satisfied) to 10 (Very Dissatisfied).

Fulcrum staff aims to bring the highest level of professionalism to all settings. How do you rate the professional demeanor of the staff you deal with directly?

Fulcrum understands that your requests need to be addressed in a timely manner and with an adequate amount of staff. How satisfied are you with Fulcrum’s ability to add value to your organization?

How do you rate the Fulcrum team on following site-specific guidelines and regulations?

Each Fulcrum invoice should provide you with the financial information you need and can use. How do you rate the quality of the invoices you have received?

Fulcrum team members are constantly upgrading skills and keeping abreast of technical information. Please rate the technical abilities of your Fulcrum team members.

Fulcrum managers want to be responsive to your questions and needs.  How satisfied are you with the level of communications?

Please rate your satisfaction with Fulcrum Contracts Representatives’ responsiveness to your Contracts Manager.  

How do you rate Fulcrum managers’ and team members’ responsiveness to resolving quality or performance issues/concerns?

Progress or Status Reports need to be clear and delivered in a timely manner. How does Fulcrum rate in this area?

How satisfied are you with the overall quality of Fulcrum’s products, deliverables and services?